How To Fix ICL2293 - Creation of the task is not possible; subclaim &1 is locked by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 293

• Message text: Creation of the task is not possible; subclaim &1 is locked by &2

What causes this issue?

You tried to create a task for a subclaim that is not locked. The
attempt to set the lock was not successful. One possible reason for this
is that another claim handler has set a lock for this subclaim.

System Response

The system cancels creation of the task.

How to fix this error?

Try to lock the whole claim.
Create the task again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2293 - Creation of the task is not possible; subclaim &1 is locked by &2 ?

  The SAP error message ICL2293 indicates that the creation of a task is not possible because a subclaim is locked by another user or process. This typically occurs in the context of claims management within SAP, particularly in the Insurance or Financial Services modules.
  Cause:
  The error occurs when:
  
  A subclaim (identified by &1) is currently being processed or edited by another user (identified by &2).
  The subclaim is locked to prevent concurrent modifications, which could lead to data inconsistencies.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Lock Status:
  
  Use transaction code SM12 to check for locks on the subclaim. You can search for the user who is locking the subclaim and the specific object that is locked.
  
  
  
  Identify the User:
  
  If you find that the subclaim is locked by another user, you may need to contact that user to determine if they can release the lock. 
  
  
  
  Wait for Release:
  
  If the lock is due to a legitimate process (e.g., another user is actively working on the subclaim), you may need to wait until they finish their work and the lock is released.
  
  
  
  Force Unlock (if necessary):
  
  If the lock is stale (e.g., the user has logged off without releasing the lock), a system administrator can manually delete the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user was indeed working on the subclaim.
  
  
  
  Review Process:
  
  Review the business process to ensure that locks are not being held longer than necessary. Consider implementing better user training or process improvements to minimize lock contention.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  ICL01: To create a claim.
  ICL02: To change a claim.
  ICL03: To display a claim.
  
  
  
  Documentation:
  
  Review SAP documentation related to claims management and locking mechanisms to understand how locks are managed in your specific SAP environment.
  
  
  
  User Training:
  
  Ensure that users are trained on how to properly manage claims and understand the implications of locking.
  
  
  
  By following these steps, you should be able to resolve the ICL2293 error and proceed with the creation of the task.