How To Fix ICL2255 - You cannot close subclaim &1; negotiation has not been completed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 255

• Message text: You cannot close subclaim &1; negotiation has not been completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2255 - You cannot close subclaim &1; negotiation has not been completed ?

  The SAP error message ICL2255, which states "You cannot close subclaim &1; negotiation has not been completed," typically occurs in the context of the SAP Claims Management module. This error indicates that there is an ongoing negotiation process related to the subclaim you are trying to close, and until that negotiation is finalized, the subclaim cannot be closed.
  Cause:
  
  Ongoing Negotiation: The primary cause of this error is that there is an active negotiation process associated with the subclaim. This could be due to pending approvals, discussions, or unresolved issues that need to be addressed before the subclaim can be finalized.
  Incomplete Documentation: Sometimes, the necessary documentation or information required to complete the negotiation may be missing or incomplete.
  System Configuration: There may be specific configurations or settings in the SAP system that require negotiations to be completed before closing subclaims.
  
  Solution:
  
  
  Complete the Negotiation: 
  
  Check the status of the negotiation related to the subclaim. Ensure that all necessary discussions and approvals are completed.
  If there are any pending actions or approvals, address them to finalize the negotiation.
  
  
  
  Review Documentation: 
  
  Ensure that all required documentation is complete and properly attached to the subclaim. This may include agreements, correspondence, or any other relevant information.
  
  
  
  Consult with Stakeholders: 
  
  If you are unsure about the negotiation status, consult with relevant stakeholders (e.g., claims adjusters, legal teams, or other involved parties) to clarify the situation.
  
  
  
  Check System Settings: 
  
  If you have the necessary access, review the configuration settings in the SAP system to ensure that they align with your organization's processes for closing subclaims.
  
  
  
  SAP Support: 
  
  If the issue persists after taking the above steps, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance. They may provide insights specific to your system configuration or any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as those for managing claims and negotiations.
  Documentation: Review SAP documentation or user manuals related to Claims Management for detailed processes on handling negotiations and subclaims.
  Training: If you frequently encounter this error, consider additional training on the Claims Management module to better understand the negotiation and subclaim processes.
  
  By addressing the negotiation status and ensuring all necessary steps are completed, you should be able to resolve the error and successfully close the subclaim.