How To Fix ICL2227 - No claims available for processing by external bill reviewer

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 227

• Message text: No claims available for processing by external bill reviewer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2227 - No claims available for processing by external bill reviewer ?

  The SAP error message ICL2227, which states "No claims available for processing by external bill reviewer," typically occurs in the context of the SAP Claims Management module. This error indicates that there are no claims available for the external bill reviewer to process at the moment.
  Causes:
  
  No Claims in the System: There may simply be no claims that meet the criteria for processing by the external bill reviewer.
  Claims Status: The claims may not be in a status that allows them to be processed by the external bill reviewer. For example, they might be in a status of "Pending" or "Closed."
  Selection Criteria: The selection criteria used to retrieve claims for processing may be too restrictive, resulting in no claims being found.
  Authorization Issues: The user or external reviewer may not have the necessary authorizations to view or process the claims.
  Configuration Issues: There may be configuration settings in the SAP system that are preventing claims from being displayed or processed.
  
  Solutions:
  
  Check Claims Availability: Verify that there are indeed claims available for processing. You can do this by checking the claims in the relevant transaction or report.
  Review Claim Status: Ensure that the claims are in the correct status for processing. If they are not, you may need to change their status or wait until they are eligible for processing.
  Adjust Selection Criteria: Review and adjust the selection criteria used to retrieve claims. Make sure that the criteria are not overly restrictive.
  Verify User Authorizations: Check the user roles and authorizations to ensure that the external bill reviewer has the necessary permissions to access and process the claims.
  Consult Configuration Settings: If you suspect a configuration issue, consult with your SAP administrator or technical team to review the settings related to claims processing and external bill review.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the Claims Management module to understand the expected behavior and processing flow for claims.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the ICL2227 error and implement a solution to resolve it.