How To Fix ICL2219 - Business partner &1 locked; processing of participant cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 219

• Message text: Business partner &1 locked; processing of participant cancelled

<ZH>Note</>:
This message is always preceded by message ICL_MINI_BP 122. As soon as
you close the dialog box for message ICL_MINI_BP 122, the system
navigates back to the first screen in the claim header and displays this
message (ICL2129) as information in the status line. Below you will find
the same documentation as for message ICL_MINI_BP 122, but consider the
different timepoints at which the messages are displayed.

What causes this issue?

You tried to create business partner &v1& as a participant in the
specified participant role. Business partner role &v2& has been assigned
to this participant role in customizing, but in SAP Business Partner
business partner &v1& does not yet have business partner role &v2&.
Usually, in such cases, the system creates business partner role &v2&
for business partner &v1& implicitly. This is not possible here, since
business partner &v1& is currently being processed by another user or by
you yourself, and is therefore locked.

System Response

The system recognizes the lock and ends creation of the participant.
Further claims processing is possible.

How to fix this error?

Check whether you yourself are processing business partner &v1&, or
contact the user who is.
Create business partner &v1& again in the required participant role.
If you do not know which user is locking the business partner, wait a
while before trying again to create business partner &v1& in the
required participant role.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2219 - Business partner &1 locked; processing of participant cancelled ?

  The SAP error message ICL2219 indicates that a business partner (BP) is locked, which prevents further processing of a participant in a transaction. This error typically occurs in the context of SAP's Insurance and Financial Services modules, particularly when dealing with claims or other business partner-related transactions.
  Cause:
  
  
  Business Partner Locking: The business partner may be locked due to various reasons, such as:
  
  The business partner is currently being edited or processed by another user.
  The business partner has been manually locked by an administrator for maintenance or data integrity reasons.
  The business partner is in a status that does not allow further processing (e.g., inactive or blocked).
  
  
  
  System Configuration: There may be configuration settings in the system that enforce locking mechanisms for business partners under certain conditions.
  
  
  Solution:
  
  
  Unlock the Business Partner:
  
  Check the status of the business partner in the SAP system. You can do this by navigating to the Business Partner transaction (BP) and searching for the specific business partner number.
  If the business partner is locked, you may need to unlock it. This can typically be done by an administrator or a user with the appropriate permissions. The unlocking process may involve:
  
  Editing the business partner and removing the lock.
  Ensuring that no other users are currently editing the business partner.
  
  
  
  
  
  Check for Active Sessions:
  
  Ensure that no other sessions are currently using the business partner. If another user is editing it, you may need to wait until they finish.
  
  
  
  Review User Permissions:
  
  Ensure that you have the necessary permissions to process the business partner. If you do not have the required access, contact your system administrator.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific instructions related to your version of SAP and the business partner module.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), ICL (Insurance Claims), and others that may be involved in the process.
  SAP Notes: Search for SAP Notes related to ICL2219 for any patches or updates that may address this issue.
  User Roles: Ensure that users involved in processing business partners have the correct roles assigned in the SAP system to avoid permission-related issues.
  
  By following these steps, you should be able to resolve the ICL2219 error and continue processing the relevant transactions.