How To Fix ICL2210 - Claim cannot be closed. Litigation has not been completed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 210

• Message text: Claim cannot be closed. Litigation has not been completed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2210 - Claim cannot be closed. Litigation has not been completed ?

  The SAP error message ICL2210, which states "Claim cannot be closed. Litigation has not been completed," typically occurs in the context of SAP's Claims Management module, particularly when dealing with insurance claims that are subject to litigation.
  Cause:
  This error message indicates that there is an ongoing litigation process associated with the claim you are trying to close. In SAP, claims that are involved in litigation cannot be closed until the litigation process is fully resolved. This is a safeguard to ensure that all legal matters are settled before finalizing the claim.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check Litigation Status: Verify the status of the litigation associated with the claim. You can do this by navigating to the relevant litigation records in SAP.
  
  
  Complete Litigation Process: If the litigation is still open, you will need to complete the litigation process. This may involve:
  
  Finalizing any legal proceedings.
  Ensuring that all necessary documentation is submitted and processed.
  Confirming that any settlements or judgments have been reached.
  
  
  
  Update Claim Status: Once the litigation is resolved, update the claim status in SAP to reflect that the litigation has been completed.
  
  
  Close the Claim: After confirming that the litigation is resolved and the claim status is updated, you should be able to close the claim without encountering the error.
  
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for specific instructions on managing claims and litigation.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify litigation and claim records.
  Consult with Legal or Compliance Teams: If you are unsure about the litigation status or the steps to take, consult with your organization's legal or compliance teams for guidance.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.