How To Fix ICL2206 - Link to external system is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 206

• Message text: Link to external system is not active

What causes this issue?

You tried to call external system &V1&. The connection is not active at
the moment, meaning that this call is not possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Get your system administrator to activate the connection.
Note: Technically this connection must be realized by means of
<DS:GLOS.5C733369F735D311AE620060B03C9BBE>Business Add-In</> &V2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2206 - Link to external system is not active ?

  The SAP error message ICL2206, which states "Link to external system is not active," typically occurs in the context of the SAP Insurance module, particularly when there is an attempt to interface with an external system (like a third-party application or service) that is not currently active or properly configured.
  Cause:
  
  Inactive Interface: The link to the external system may not be activated in the SAP configuration settings.
  Configuration Issues: There may be missing or incorrect configuration settings in the SAP system that prevent the link from being established.
  Network Issues: There could be network connectivity problems that prevent SAP from reaching the external system.
  Authorization Issues: The user or system may not have the necessary permissions to access the external system.
  System Downtime: The external system may be down or undergoing maintenance.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the relevant configuration settings in SAP (usually found in the IMG under the Insurance module) and ensure that the link to the external system is activated.
  Verify that all necessary parameters for the external system are correctly set up.
  
  
  
  Activate the Link:
  
  If the link is inactive, activate it through the configuration settings. This may involve enabling specific settings or parameters related to the external system.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the external system is reachable from the SAP server.
  If there are network issues, work with your IT department to resolve them.
  
  
  
  Check Authorizations:
  
  Ensure that the user or system has the necessary authorizations to access the external system. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to the specific external system you are trying to connect to for any additional configuration steps or troubleshooting tips.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to the Insurance module to access configuration settings (e.g., SPRO for configuration).
  Logs and Traces: Check system logs (SM21) and application logs (SLG1) for more detailed error messages that could provide additional context for the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  By following these steps, you should be able to identify and resolve the issue related to the ICL2206 error message in SAP.