How To Fix ICL2152 - Navigation to subclaim &1, ID &2, is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 152

• Message text: Navigation to subclaim &1, ID &2, is not possible

What causes this issue?

You tried to navigate to subclaim &1, ID &2, but this is not possible as
no claims processing mode has been specified, nor does a navigation tree
structure exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In IMG activity <ZK>Define Structure of Own Defined Navigation Tree</>,
ensure that a claims processing mode is specified and that a navigation
tree structure is defined.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2152 - Navigation to subclaim &1, ID &2, is not possible ?

  The SAP error message ICL2152, which states "Navigation to subclaim &1, ID &2, is not possible," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to navigate to a specific subclaim due to various potential reasons.
  Causes:
  
  Subclaim Does Not Exist: The subclaim with the specified ID may not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the subclaim.
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to the subclaim.
  System Configuration: The system may not be configured correctly to allow navigation to subclaims.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system errors.
  
  Solutions:
  
  Verify Subclaim ID: Check if the subclaim ID provided in the error message is correct and exists in the system.
  Check Authorizations: Ensure that the user has the necessary permissions to access the subclaim. This may involve checking user roles and authorizations in the SAP system.
  Data Integrity Check: Perform a data integrity check to ensure that the subclaim data is not corrupted. This may involve running specific reports or transactions to validate the data.
  Consult Documentation: Review SAP documentation or notes related to the Claims Management module for any known issues or configuration settings that may affect navigation.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or SAP support services for further assistance. They may be able to provide insights based on system logs or specific configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICL01 for creating claims or ICL02 for changing claims.
  SAP Notes: Search for SAP Notes related to ICL2152 in the SAP Support Portal, as there may be specific patches or updates that address this error.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the ICL2152 error in SAP.