How To Fix ICL904 - Key for answer from SFC is not correct in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 904

• Message text: Key for answer from SFC is not correct in customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL904 - Key for answer from SFC is not correct in customizing ?

  The SAP error message ICL904 ("Key for answer from SFC is not correct in customizing") typically occurs in the context of the SAP Claims Management module, particularly when dealing with the configuration of the Self-Service Framework (SFC) for claims processing. This error indicates that there is a mismatch or an incorrect configuration related to the keys used for answers in the SFC.
  Cause:
  
  Incorrect Configuration: The most common cause of this error is that the keys defined in the customizing settings for the SFC do not match the expected values or are not properly set up.
  Missing Entries: There may be missing entries in the customizing tables that are required for the SFC to function correctly.
  Data Inconsistency: There could be inconsistencies in the data that is being referenced by the SFC, leading to the error when trying to retrieve or validate the answer keys.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for the Self-Service Framework in your SAP system.
  Verify that the keys for answers are correctly defined and match the expected values.
  Ensure that all necessary customizing entries are present and correctly configured.
  
  
  
  Review SFC Configuration:
  
  Go through the configuration of the SFC to ensure that all parameters and settings are correctly set up.
  Check for any recent changes that may have led to this issue and revert them if necessary.
  
  
  
  Data Validation:
  
  Validate the data being used in the SFC to ensure that it is consistent and correctly formatted.
  Look for any discrepancies in the data that could lead to the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the Self-Service Framework and Claims Management for any specific guidance on this error.
  
  
  
  Testing:
  
  After making changes, conduct thorough testing to ensure that the issue is resolved and that the SFC is functioning as expected.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who specializes in Claims Management and SFC.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for customizing) or SE11 (for data dictionary) to check the relevant configurations and tables.
  SAP Notes: Look for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engaging with SAP community forums can also provide insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL904 error in your SAP system.