How To Fix ICL897 - Rule &1 was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 897

• Message text: Rule &1 was deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL897 - Rule &1 was deleted ?

  The SAP error message ICL897, which states "Rule &1 was deleted," typically occurs in the context of the SAP Insurance Contract Management (ICM) module. This error indicates that a specific rule, referenced by the placeholder "&1", has been deleted from the system, and as a result, the system cannot process the request that relies on that rule.
  Cause:
  
  Rule Deletion: The most straightforward cause is that the rule has been intentionally deleted by a user or through a system update or migration process.
  Configuration Changes: Changes in configuration settings or updates to the insurance product or contract management settings may lead to the deletion of rules.
  Data Integrity Issues: There may be inconsistencies or integrity issues in the database that lead to the system not being able to find the rule.
  Transport Issues: If the system has recently undergone a transport of changes, it is possible that the rule was not included in the transport request.
  
  Solution:
  
  Check Rule Existence: Verify if the rule still exists in the system. You can do this by navigating to the relevant configuration area in the SAP system where the rules are maintained.
  Restore Deleted Rule: If the rule was deleted unintentionally, you may need to restore it from a backup or recreate it based on the previous configuration.
  Review Change Logs: Check the change logs to see who deleted the rule and why. This can provide insights into whether it was a necessary change or an error.
  Consult Documentation: Review any documentation related to recent changes in the system that might have affected the rules.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is affecting critical business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with rule management, such as those used for configuration in the ICM module.
  User Authorizations: Ensure that the user has the necessary authorizations to view and manage rules in the system.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that no other rules are affected.
  Documentation: Maintain proper documentation of any changes made to rules and configurations to prevent similar issues in the future.
  
  By following these steps, you should be able to address the ICL897 error effectively.