How To Fix ICL873 - New value request created

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 873

• Message text: New value request created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL873 - New value request created ?

  The SAP error message ICL873 ("New value request created") typically occurs in the context of the SAP Insurance module, particularly when dealing with insurance claims or policy management. This message indicates that a new value request has been created, which may be part of a process where a new value needs to be determined for a claim or policy.
  Cause:
  
  New Value Request Creation: The system has identified that a new value request is necessary, possibly due to changes in the claim or policy details, or because of a specific condition that requires a reevaluation of the value.
  Data Entry Issues: There may be missing or incorrect data that triggered the need for a new value request.
  Business Process Flow: The error may arise from the normal business process flow where certain conditions are met that require a new value to be calculated or requested.
  
  Solution:
  
  Review the Request: Check the details of the new value request that has been created. This can usually be done through the relevant transaction codes in SAP (e.g., ICL or related modules).
  Data Validation: Ensure that all necessary data is correctly entered and validated. Look for any missing fields or incorrect entries that may have triggered the new value request.
  Follow Up on the Request: Depending on your role, you may need to follow up on the new value request with the relevant department or personnel to ensure it is processed correctly.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling new value requests in the insurance module.
  Contact Support: If the issue persists or if you are unsure how to proceed, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the SAP Insurance module, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  SAP Notes: Check for any SAP Notes related to the ICL873 message for specific fixes or updates that may address the issue.
  User Roles: Ensure that you have the appropriate permissions to create, change, or view value requests in the system.
  Training: If you are new to the SAP Insurance module, consider undergoing training to better understand the processes and how to handle various messages and errors.
  
  By following these steps, you should be able to address the ICL873 error message effectively.