How To Fix ICL827 - Coverage referral &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 827

• Message text: Coverage referral &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL827 - Coverage referral &1 does not exist ?

  The SAP error message ICL827, which states "Coverage referral &1 does not exist," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims and coverage referrals. This error indicates that the system is unable to find a specific coverage referral that is expected to be present in the database.
  Cause:
  
  Missing Data: The coverage referral referenced by the identifier (&1) does not exist in the database. This could be due to data not being created or incorrectly deleted.
  Incorrect Input: The identifier provided may be incorrect or mistyped, leading the system to search for a non-existent entry.
  Configuration Issues: There may be issues with the configuration of the insurance products or coverage types that are supposed to generate these referrals.
  Data Migration Issues: If data was migrated from another system, there may have been errors or omissions during the migration process.
  
  Solution:
  
  Verify the Identifier: Check the identifier (&1) provided in the error message to ensure it is correct. Look for any typos or formatting issues.
  Check Database Entries: Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., ICL_COVERAGE_REFERRAL) to see if the coverage referral exists.
  Create Missing Referrals: If the referral does not exist, you may need to create it manually or through the appropriate transaction in SAP.
  Review Configuration: Ensure that the configuration for coverage referrals is set up correctly in the system. This may involve checking the customizing settings in the IMG (Implementation Guide).
  Consult Documentation: Review SAP documentation or notes related to the Claims Management module for any specific guidance on coverage referrals.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Claims Management) and ICLD (Claims Data) for navigating the Claims Management module.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and manage coverage referrals in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.