How To Fix ICL776 - Structure &1 is not supported by access module &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 776

• Message text: Structure &1 is not supported by access module &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL776 - Structure &1 is not supported by access module &2 ?

  The SAP error message ICL776 indicates that a specific structure (denoted as &1) is not supported by the access module (denoted as &2) you are trying to use. This error typically arises in the context of SAP's Integrated Customer Lifecycle (ICL) or similar modules where data structures and access methods are tightly coupled.
  Cause:
  
  Incompatible Data Structure: The structure you are trying to access is not compatible with the access module you are using. This could be due to a mismatch in the expected data format or structure.
  Configuration Issues: There may be configuration settings in the access module that do not support the specific structure you are trying to work with.
  Version Mismatch: The version of the access module may not support the structure if it was introduced in a later version of SAP or if the access module is outdated.
  Custom Development: If there are custom developments or modifications in your SAP environment, they may not align with the standard structures expected by the access module.
  
  Solution:
  
  Check Compatibility: Verify that the structure you are trying to use is indeed supported by the access module. You can refer to the SAP documentation or consult with your SAP Basis or technical team.
  Update Configuration: If the access module requires specific configurations to support the structure, ensure that these are correctly set up.
  Upgrade SAP Components: If you are using an outdated version of the access module, consider upgrading to a newer version that supports the required structure.
  Review Custom Code: If there are custom developments, review the code to ensure it aligns with the expected structures and access methods.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on compatibility issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific access module and structure you are working with.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it involves a complex configuration or custom development.
  
  By following these steps, you should be able to identify the root cause of the ICL776 error and implement a suitable solution.