How To Fix ICL760 - Version &1 and version &2 of the policy product overlap

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 760

• Message text: Version &1 and version &2 of the policy product overlap

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL760 - Version &1 and version &2 of the policy product overlap ?

  The SAP error message ICL760 indicates that there is an overlap between two versions of a policy product in the Insurance Contract Management (ICM) module. This typically occurs when two versions of a policy are defined with overlapping validity periods, which can lead to confusion in policy management and processing.
  Cause:
  The error arises when:
  
  Two versions of a policy product are created with overlapping validity dates.
  The system detects that the same policy product is active for the same time period in two different versions, which is not allowed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Policy Versions: Review the versions of the policy product in question. Identify the validity periods for each version.
  
  
  Adjust Validity Periods: Modify the validity periods of one or both versions to ensure that they do not overlap. This may involve:
  
  Extending the end date of one version.
  Shortening the start date of one version.
  Deleting or archiving an unnecessary version.
  
  
  
  Consult Documentation: Refer to the SAP documentation or guidelines for managing policy products to ensure compliance with best practices.
  
  
  Test Changes: After making adjustments, test the changes in a development or test environment to ensure that the error is resolved and that the policy behaves as expected.
  
  
  Consult with SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance specific to your system configuration.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing policy products, such as:
  
  ICL1: Create Policy
  ICL2: Change Policy
  ICL3: Display Policy
  
  
  
  SAP Notes: Check for any SAP Notes related to ICL760 for additional insights or patches that may address known issues.
  
  
  Training and Documentation: Ensure that users involved in policy management are trained on how to properly create and manage policy versions to avoid future overlaps.
  
  
  By following these steps, you should be able to resolve the ICL760 error and prevent it from occurring in the future.