How To Fix ICL687 - No entry for claim &1, order header &2, order item &3 in ICLITEM

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 687

• Message text: No entry for claim &1, order header &2, order item &3 in ICLITEM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL687 - No entry for claim &1, order header &2, order item &3 in ICLITEM ?

  The SAP error message ICL687 indicates that there is no entry found in the ICLITEM table for a specific claim, order header, and order item combination. This error typically occurs in the context of insurance claims processing or related financial transactions within the SAP system.
  Cause:
  
  Missing Data: The most common cause is that the specified claim, order header, or order item does not exist in the ICLITEM table. This could be due to data not being created or saved properly.
  Incorrect Input: The claim number, order header, or order item may have been entered incorrectly, leading to a lookup failure.
  Data Deletion: The entry may have been deleted or not yet created due to a processing error or incomplete transaction.
  Configuration Issues: There may be configuration issues in the SAP system that prevent the proper creation of entries in the ICLITEM table.
  
  Solution:
  
  Verify Input: Check the claim number, order header, and order item for accuracy. Ensure that they are entered correctly in the transaction.
  Check ICLITEM Table: Use transaction codes like SE16 or SE11 to view the ICLITEM table and confirm whether the specified combination exists.
  Create Missing Entries: If the entry is missing, you may need to create it manually or ensure that the process that should create it is functioning correctly.
  Review Transaction Logs: Check for any logs or error messages that may indicate why the entry was not created.
  Consult Documentation: Review SAP documentation or help resources for specific guidance related to the ICLITEM table and the claims process.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  ICLITEM Table: This table is part of the SAP Claims Management module and stores line items related to claims.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1 (Create Claim), ICL2 (Change Claim), and ICL3 (Display Claim) to manage claims effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICLITEM table or claims processing.
  User Authorization: Ensure that you have the necessary authorizations to access and modify entries in the ICLITEM table.
  
  By following these steps, you should be able to diagnose and resolve the ICL687 error in your SAP system.