How To Fix ICL619 - System unable to determine claim data on basis of evaluation criterion &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 619

• Message text: System unable to determine claim data on basis of evaluation criterion &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL619 - System unable to determine claim data on basis of evaluation criterion &1 ?

  The SAP error message ICL619, which states "System unable to determine claim data on basis of evaluation criterion &1," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to find the necessary claim data based on the specified evaluation criterion.
  Causes:
  
  Missing or Incorrect Evaluation Criteria: The evaluation criterion specified may not be valid or may not correspond to any existing claim data in the system.
  Data Inconsistencies: There may be inconsistencies or missing data in the claim records that prevent the system from retrieving the necessary information.
  Configuration Issues: The configuration settings for claims management may not be set up correctly, leading to issues in data retrieval.
  Authorization Issues: The user may not have the necessary authorizations to access the claim data.
  System Errors: There could be temporary system issues or bugs that are causing the error.
  
  Solutions:
  
  Check Evaluation Criteria: Verify that the evaluation criterion you are using is correct and corresponds to the existing claim data. Ensure that it is properly defined in the system.
  Review Claim Data: Check the claim records to ensure that all necessary data is present and correctly entered. Look for any inconsistencies or missing information.
  Configuration Review: Review the configuration settings for the Claims Management module to ensure that they are set up correctly. This may involve checking the customizing settings in SPRO.
  Authorization Check: Ensure that the user has the necessary authorizations to access the claim data. This may involve checking user roles and permissions.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICLM (Claims Management) and ICLD (Claims Data).
  Documentation: Review SAP documentation related to Claims Management for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the ICL619 error and implement a suitable solution.