How To Fix ICL610 - No reference location exists

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 610

• Message text: No reference location exists

What causes this issue?

You have tried to look for an external service. A reference location is
needed for selection, but this could not be found.
The above being the case, no service can be assigned.

How to fix this error?

In the location of the damaged object, enter at least <ZH><LS>Country
</></>and <LS>Post Code</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL610 - No reference location exists ?

  The SAP error message ICL610 ("No reference location exists") typically occurs in the context of the SAP Industry Solution for Utilities (IS-U) or similar modules where location data is crucial for processing transactions related to customer accounts, billing, or service orders.
  Cause:
  The error message ICL610 indicates that the system is unable to find a reference location for a specific transaction or operation. This can happen due to several reasons:
  
  Missing Location Data: The reference location (e.g., a meter location or service point) has not been created or is not properly maintained in the system.
  Incorrect Configuration: The configuration settings for the location data may not be set up correctly, leading to the inability to reference existing locations.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the location-related tables.
  Authorization Issues: The user may not have the necessary authorizations to access the location data.
  
  Solution:
  To resolve the ICL610 error, you can take the following steps:
  
  
  Check Location Data:
  
  Verify that the reference location exists in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like EAM1 for locations or EAM2 for service points).
  Ensure that the location is active and properly configured.
  
  
  
  Maintain Master Data:
  
  If the reference location does not exist, create it using the appropriate transaction code.
  Ensure that all required fields are filled out correctly.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to location management in the SAP system. This may involve reviewing the customizing settings in the SPRO transaction.
  Ensure that the necessary settings for location types and their relationships are correctly defined.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data. This can often be done through specific reports or tools provided by SAP.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and manage location data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific module you are working with for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EAM1, EAM2, EAM3, or others related to location management.
  SAP Notes: Check the SAP Support Portal for any notes related to the ICL610 error, as there may be specific patches or updates that address this issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP IS-U or the specific module you are working with.