How To Fix ICL470 - Incident type &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 470

• Message text: Incident type &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL470 - Incident type &1 does not exist ?

  The SAP error message ICL470, which states "Incident type &1 does not exist," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to find the specified incident type, which is necessary for processing claims or incidents.
  Cause:
  
  Incorrect Incident Type: The incident type specified in the transaction or configuration does not exist in the system.
  Configuration Issues: The incident type may not have been properly configured or activated in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified incident type.
  Data Migration Issues: If data was migrated from another system, the incident types may not have been correctly transferred or mapped.
  
  Solution:
  
  
  Check Incident Type: Verify that the incident type you are trying to use is correctly defined in the system. You can do this by navigating to the relevant configuration settings in SAP.
  
  Use transaction code SPRO to access the configuration settings.
  Navigate to Claims Management > Basic Settings > Define Incident Types.
  Ensure that the incident type you are trying to use is listed and correctly configured.
  
  
  
  Create or Modify Incident Type: If the incident type does not exist, you may need to create it or modify an existing one to meet your requirements.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the incident type. This can be checked in the user roles and profiles.
  
  
  Review Data Migration: If this issue arose after a data migration, review the migration process to ensure that all necessary incident types were included and correctly mapped.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on incident types and their configuration.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Incident), ICL02 (Change Incident), and ICL03 (Display Incident) to work with incidents.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to incident types.
  User Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the ICL470 error and ensure that the incident types are correctly configured and accessible in your SAP system.