How To Fix ICL455 - Overlap with suspense version of internal claim type: &1 from &2 to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 455

• Message text: Overlap with suspense version of internal claim type: &1 from &2 to &3

What causes this issue?

There are two
or more suspense versions of the <DS:DE.ICL_CLTYPE>internal claim
type</> whose validity periods overlap. This is not permitted

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

<ZH>Example</>:
Version 1 is valid from 10/25/2002 through 11/26/2002
Version 2 is valid from 11/13/2002 through 3/5/2003
This means that both versions overlap for the period from 11/13/2002
through 11/26/2002

System Response

You cannot activate the suspense versions as the system does not know
which version is valid for this period.

How to fix this error?

Perform one of the following activities:
Delete one or several versions that overlap
Change the validity period of the versions affected so that
the validity periods no longer overlap.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL455 - Overlap with suspense version of internal claim type: &1 from &2 to &3 ?

  The SAP error message ICL455 indicates that there is an overlap with a suspense version of an internal claim type. This typically occurs in the context of claims processing within the SAP system, particularly in the Insurance Claims Management module.
  Cause:
  The error arises when there is an attempt to process a claim that overlaps with an existing suspense version of the same internal claim type. A suspense version is a temporary status for claims that are not yet finalized or require further information before they can be processed. The overlap can occur due to:
  
  Date Range Conflict: The date range of the new claim or adjustment overlaps with the date range of an existing suspense claim.
  Duplicate Claims: There may be an attempt to create or modify a claim that is already in suspense status.
  Incorrect Claim Type: The claim type being processed may not be correctly defined or may not match the expected internal claim type.
  
  Solution:
  To resolve the ICL455 error, you can take the following steps:
  
  
  Check Existing Claims: Review the existing claims in the system to identify any that are in suspense status and have overlapping date ranges with the claim you are trying to process.
  
  
  Adjust Date Ranges: If possible, adjust the date ranges of the new claim or the existing suspense claim to eliminate the overlap.
  
  
  Review Claim Types: Ensure that the claim type you are working with is correct and matches the internal claim type expected by the system.
  
  
  Clear Suspense Claims: If the suspense claim is no longer needed, consider clearing it or resolving the issues that have caused it to remain in suspense.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling claims to ensure compliance with processes.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to claims processing, such as ICLM (Claims Management) or ICLD (Claims Data).
  User Roles: Ensure that you have the appropriate permissions to view and modify claims in the system, as restrictions may also lead to errors.
  
  By following these steps, you should be able to identify the cause of the ICL455 error and implement a solution to resolve it.