How To Fix ICL417 - Injured person: Choose a business partner in the "person" category

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 417

• Message text: Injured person: Choose a business partner in the "person" category

What causes this issue?

You created an injured person and you chose a business partner in the
"Organization" or "Group" category.
This is not permitted, as an injured person must always be a natural
person.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a business partner in the "Person" category, or create a
business partner with this category (when you create a business partner
using transactions in the Claims Management system, the category of
"Person" is default).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL417 - Injured person: Choose a business partner in the "person" category ?

  The SAP error message ICL417, which states "Injured person: Choose a business partner in the 'person' category," typically occurs in the context of SAP's Insurance Management module, particularly when dealing with claims related to personal injuries.
  Cause:
  This error arises when the system expects a business partner (BP) to be categorized as a "person" for the injured party in a claim, but either:
  
  No business partner has been selected.
  The selected business partner is not categorized correctly (e.g., it might be categorized as an organization instead of a person).
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Business Partner Configuration:
  
  Go to the Business Partner transaction (BP) in SAP.
  Search for the business partner you are trying to use.
  Ensure that the business partner is categorized as a "person." You can check this in the "General Data" section of the business partner record.
  
  
  
  Create or Modify Business Partner:
  
  If the business partner does not exist, create a new one and ensure that you select the "person" category during the creation process.
  If the business partner exists but is incorrectly categorized, you may need to modify it to change its category to "person."
  
  
  
  Re-enter the Claim:
  
  After ensuring that the business partner is correctly set up, go back to the claim entry screen and select the business partner again.
  
  
  
  Consult Documentation:
  
  If you are unsure about the categorization or the process, refer to your organization's SAP documentation or consult with your SAP administrator for guidance.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to create or modify business partners in the system.
  
  
  
  Related Information:
  
  Business Partner Roles: In SAP, business partners can have different roles (e.g., person, organization). Each role has specific attributes and data fields associated with it.
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context or fixes.
  Training and Support: If you are new to SAP or the Insurance Management module, consider seeking training or support from your organization’s SAP team or external consultants.
  
  By following these steps, you should be able to resolve the ICL417 error and proceed with your claim processing in SAP.