How To Fix ICL408 - Quick claim processing not possible because there are multiple subclaims

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 408

• Message text: Quick claim processing not possible because there are multiple subclaims

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL408 - Quick claim processing not possible because there are multiple subclaims ?

  The SAP error message ICL408 indicates that quick claim processing is not possible due to the presence of multiple subclaims associated with a primary claim. This situation typically arises in the context of insurance claims processing within the SAP system, particularly in the SAP Claims Management module.
  Cause:
  The error occurs when a claim has multiple subclaims linked to it, and the system is unable to process these subclaims in a quick claim processing mode. This can happen for several reasons:
  
  Multiple Subclaims: The primary claim has more than one subclaim, which complicates the processing.
  Configuration Issues: The system may not be configured to handle multiple subclaims in a quick processing scenario.
  Business Rules: There may be specific business rules or workflows that require all subclaims to be processed in a certain manner before the primary claim can be processed quickly.
  
  Solution:
  To resolve the ICL408 error, consider the following steps:
  
  Review Subclaims: Check the details of the subclaims associated with the primary claim. Ensure that they are all valid and correctly linked.
  Process Subclaims Individually: If quick processing is not possible due to multiple subclaims, consider processing each subclaim individually or in a batch process that is designed to handle multiple subclaims.
  Adjust Configuration: If applicable, review the configuration settings in the SAP Claims Management module to see if there are options to allow quick processing with multiple subclaims.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling claims with multiple subclaims.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific system configuration and business processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  Business Process Documentation: Review your organization’s business process documentation related to claims processing to ensure compliance with internal procedures.
  Training: Ensure that users involved in claims processing are adequately trained on how to handle claims with multiple subclaims to avoid this error in the future.
  
  By following these steps, you should be able to address the ICL408 error and facilitate smoother claims processing in your SAP system.