How To Fix ICL245 - No screen sequence category found for claim proc. mode &1 and submode &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 245

• Message text: No screen sequence category found for claim proc. mode &1 and submode &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL245 - No screen sequence category found for claim proc. mode &1 and submode &2 ?

  The SAP error message ICL245 indicates that there is no screen sequence category found for a specific claim processing mode and submode. This error typically arises in the context of the SAP Claims Management module, where the system is unable to determine the appropriate screen sequence for processing a claim due to missing configuration.
  Cause:
  
  Missing Configuration: The screen sequence category for the specified claim processing mode and submode has not been defined in the system.
  Incorrect Customization: There may be an issue with the customization settings in the Claims Management module, leading to the absence of the required screen sequence.
  Data Entry Error: The claim processing mode or submode being used may be incorrect or not properly set up in the system.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for Claims Management in SAP.
  Verify that the screen sequence categories are defined for the relevant claim processing modes and submodes.
  You can do this by going to the transaction code SPRO and following the path: 
  SAP Customizing Implementation Guide -> Claims Management -> Define Screen Sequence Categories
  
  
  
  
  Define Missing Screen Sequence:
  
  If the required screen sequence category is missing, you will need to create it.
  Ensure that you assign the correct claim processing mode and submode to the new screen sequence category.
  
  
  
  Review Claim Processing Modes:
  
  Check the claim processing modes and submodes being used in the transaction that triggered the error.
  Ensure that they are valid and correspond to the defined screen sequence categories.
  
  
  
  Testing:
  
  After making the necessary changes, test the claim processing again to ensure that the error is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring screen sequences in Claims Management.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and ICL for claims management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Claims Management for further assistance.