How To Fix ICL227 - Global memory: Old and new data must be transferred at same time

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 227

• Message text: Global memory: Old and new data must be transferred at same time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL227 - Global memory: Old and new data must be transferred at same time ?

  The SAP error message ICL227 ("Global memory: Old and new data must be transferred at the same time") typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar applications that utilize global memory for data processing. This error indicates that there is a mismatch in the data transfer process, where the system expects both old and new data to be processed simultaneously, but this requirement is not being met.
  Cause:
  
  Data Consistency Issues: The error often arises when there is an inconsistency in the data being processed. For example, if the system is trying to update or transfer data but the old data is not available or has been modified in a way that is incompatible with the new data.
  Concurrency Problems: If multiple processes are trying to access or modify the same data in global memory at the same time, it can lead to conflicts and this error.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the specific application module can lead to this error.
  Programming Errors: Custom code or enhancements that manipulate global memory may not be handling data correctly, leading to this error.
  
  Solution:
  
  Check Data Consistency: Ensure that the data being processed is consistent. Verify that the old data is available and has not been altered unexpectedly.
  Review Custom Code: If there are any custom developments or enhancements, review the code to ensure that it correctly handles the transfer of old and new data.
  Synchronization: Implement proper synchronization mechanisms to ensure that data is accessed and modified in a controlled manner, preventing concurrency issues.
  Configuration Review: Check the configuration settings related to the application and global memory management. Ensure that they are set up correctly according to SAP best practices.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  System Logs: Review system logs and traces to gather more information about the context in which the error occurred. This can provide insights into what might be causing the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific module you are working with, as it may provide additional context and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the root cause of the ICL227 error and implement a suitable solution.