How To Fix ICL161 - Automatically generated coverage referrals cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 161

• Message text: Automatically generated coverage referrals cannot be deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL161 - Automatically generated coverage referrals cannot be deleted ?

  The SAP error message ICL161, which states "Automatically generated coverage referrals cannot be deleted," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims and coverage referrals.
  Cause:
  This error message is triggered when a user attempts to delete a coverage referral that has been automatically generated by the system. The system prevents the deletion of these referrals because they are likely tied to specific business processes or rules that ensure data integrity and compliance with business logic.
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Check the Status of the Referral: Ensure that the coverage referral you are trying to delete is not in a status that prohibits deletion. Some statuses may lock the referral for changes.
  
  
  Review Business Rules: Understand the business rules governing the creation and deletion of coverage referrals in your organization. There may be specific conditions under which these referrals can be modified or deleted.
  
  
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines regarding coverage referrals. This may provide insights into why the referral cannot be deleted.
  
  
  Use Alternative Actions: If deletion is not possible, consider whether you can modify the referral or mark it as inactive instead of deleting it.
  
  
  Contact Support: If you believe that the referral should be deletable based on your business processes, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  
  Check for Customizations: If your SAP system has been customized, there may be additional logic that affects the ability to delete coverage referrals. Work with your technical team to review any custom code or configurations.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to Claims Management and coverage referrals, such as ICL01 (Create Claim) or ICL02 (Change Claim).
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform actions on coverage referrals.
  
  By following these steps, you should be able to understand the limitations surrounding the deletion of automatically generated coverage referrals and find an appropriate course of action.