How To Fix ICL116 - Insurance line of business and policy product changed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 116

• Message text: Insurance line of business and policy product changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL116 - Insurance line of business and policy product changed ?

  The SAP error message ICL116 typically occurs in the context of the Insurance Claims Management module. This error indicates that there has been a change in the insurance line of business or the policy product associated with a claim, which can lead to inconsistencies or issues in processing the claim.
  Cause:
  
  Policy Changes: The policy associated with the claim may have been modified, such as a change in the line of business or the product type.
  Data Entry Errors: Incorrect data entry during the claim creation or modification process can lead to this error.
  System Configuration: Changes in system configuration or updates to the insurance products or lines of business may not have been properly reflected in the claims data.
  Integration Issues: If the claims management system is integrated with other systems (like policy management), discrepancies in data synchronization can cause this error.
  
  Solution:
  
  Verify Policy Details: Check the policy details associated with the claim to ensure that they are correct and have not been changed inadvertently.
  Review Changes: If there have been recent changes to the policy or product, review those changes to understand their impact on existing claims.
  Data Correction: If the error is due to incorrect data entry, correct the relevant fields in the claim or policy.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error.
  System Configuration Check: Ensure that the system configuration is up to date and that all relevant updates have been applied.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and context for further investigation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  Training: Ensure that users involved in claims processing are adequately trained on the system and aware of how changes in policies can affect claims.
  
  By following these steps, you should be able to identify the root cause of the ICL116 error and implement a solution to resolve it.