How To Fix ICL075 - No question sequence exists for facts capture

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 075

• Message text: No question sequence exists for facts capture

What causes this issue?

In customizing of the internal claim type no question sequence has been
defined for this category of facts capture.

System Response

The system cannot call structured facts capture.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

In customizing of the internal claim type define a question
sequence for this facts capture
category at claim header level.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL075 - No question sequence exists for facts capture ?

  The SAP error message ICL075: No question sequence exists for facts capture typically occurs in the context of the SAP Claims Management module, particularly when dealing with the capture of facts related to claims processing. This error indicates that the system is unable to find a valid question sequence that is necessary for capturing the required information for a claim.
  Causes:
  
  Missing Configuration: The question sequence may not be configured in the system. This can happen if the necessary settings for the question sequence have not been defined in the customizing settings.
  Incorrect Claim Type: The claim type being processed may not be associated with any question sequence, leading to this error.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data or configuration that prevents the system from identifying the correct question sequence.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the question sequences.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the customizing settings in SAP (Transaction SPRO).
  Go to Claims Management > Basic Settings > Question Sequences.
  Ensure that the question sequences are defined and correctly assigned to the relevant claim types.
  
  
  
  Verify Claim Type:
  
  Check the claim type you are working with and ensure that it is linked to a valid question sequence.
  You can do this by reviewing the settings for the specific claim type in the customizing settings.
  
  
  
  Review Master Data:
  
  Ensure that all necessary master data related to the claim is complete and correctly configured.
  Check for any missing entries that might be required for the question sequence to function properly.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access and use the question sequences.
  If needed, consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to Claims Management and question sequences for additional guidance.
  
  
  
  Testing:
  
  After making any changes, perform tests to ensure that the error no longer occurs and that the question sequence is functioning as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to navigate through the claims management process.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.