How To Fix ICC_CN883 - External document number reset

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_CN - Nachrichten zum Druck vornumerierter SD-Belege

• Message number: 883

• Message text: External document number reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_CN883 - External document number reset ?

  The SAP error message ICC_CN883, which states "External document number reset," typically occurs in the context of document management or when dealing with external documents in SAP systems. This error can arise due to various reasons, often related to the configuration or handling of external document numbers in the system.
  Causes:
  
  Document Number Configuration: The external document number may not be properly configured in the system, leading to inconsistencies.
  Document Deletion or Archiving: If a document has been deleted or archived, the system may not be able to find the corresponding external document number.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data integrity that prevent the system from recognizing the external document number.
  Authorization Issues: The user may not have the necessary permissions to access or modify the document associated with the external document number.
  System Updates or Changes: Recent updates or changes in the system configuration may have affected how external document numbers are handled.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for external document numbers in the relevant SAP modules (e.g., Document Management System). Ensure that the settings are correct and consistent.
  Verify Document Status: Check the status of the document associated with the external document number. Ensure that it has not been deleted or archived.
  Data Consistency Check: Run data consistency checks or reports to identify any inconsistencies in the database that may be causing the issue.
  User Authorization: Ensure that the user encountering the error has the necessary authorizations to access and manage the external document.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation to provide solutions for known issues.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific module you are working with, as it may provide insights into handling external document numbers.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the ICC_CN883 error in your SAP system.