How To Fix ICC_CN864 - Invoice printed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_CN - Nachrichten zum Druck vornumerierter SD-Belege

• Message number: 864

• Message text: Invoice printed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_CN864 - Invoice printed ?

  The SAP error message ICC_CN864, which states "Invoice printed," typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This message indicates that an invoice has already been printed, and the system is preventing further actions that would lead to reprinting or modifying the invoice.
  Cause:
  
  Invoice Status: The invoice has already been processed and marked as printed in the system. This status prevents any further modifications or actions that could lead to inconsistencies.
  Business Process Compliance: The system is designed to ensure that once an invoice is printed, it cannot be altered to maintain the integrity of financial records.
  
  Solution:
  
  Check Invoice Status: Verify the status of the invoice in the system. If it is marked as printed, you may need to check if any further actions are required or if a new invoice needs to be generated.
  Reprint Process: If you need to reprint the invoice for any reason (e.g., corrections), you may need to reverse the printing status or create a new invoice. This typically involves:
  
  Reversing the Invoice: If applicable, reverse the invoice to allow for modifications.
  Creating a New Invoice: If the original invoice cannot be modified, create a new invoice with the necessary corrections.
  
  
  Consult Documentation: Refer to the SAP documentation or user manuals for specific steps related to your version of SAP CC or CI.
  Contact Support: If the issue persists or if you are unsure about the steps to take, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that the user attempting to perform actions on the invoice has the necessary permissions to do so.
  System Configuration: Review the configuration settings in SAP CC or CI to ensure that they align with your business processes regarding invoice handling.
  
  By following these steps, you should be able to address the ICC_CN864 error message effectively.