How To Fix ICC_CN850 - Document &2 locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_CN - Nachrichten zum Druck vornumerierter SD-Belege

• Message number: 850

• Message text: Document &2 locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_CN850 - Document &2 locked by user &1 ?

  The SAP error message ICC_CN850, which states "Document &2 locked by user &1," typically occurs when a user attempts to access or modify a document that is currently locked by another user. This locking mechanism is a standard feature in SAP to prevent data inconsistencies and ensure that only one user can make changes to a document at a time.
  Cause:
  
  Document Locking: The document is being edited or processed by another user, which causes it to be locked.
  Session Timeout: A user may have left a session open, causing the document to remain locked even if they are no longer actively working on it.
  System Errors: Occasionally, system errors or crashes can lead to documents being left in a locked state.
  
  Solution:
  
  Wait and Retry: If the document is locked by another user, the simplest solution is to wait until that user has finished their work and released the lock.
  Contact the User: If you know who the user is, you can contact them to ask if they can release the document.
  Unlock the Document: If you have the necessary permissions, you can unlock the document using transaction code SM12 (for lock entries). Here’s how:
  
  Go to transaction SM12.
  Enter the user ID of the user who has locked the document.
  Execute the search to find the locked entries.
  Select the relevant lock entry and delete it to release the lock.
  Caution: Only do this if you are sure that the user is not actively working on the document, as this can lead to data inconsistencies.
  
  
  Check for System Issues: If the problem persists, check for any system issues or errors that may be causing documents to remain locked. You may need to consult with your SAP Basis team.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors.
  SU01: To manage user accounts and check user statuses.
  
  
  User Training: Ensure that users are trained on how to properly log out of sessions and release locks when they are done working with documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to document locking in your specific version of SAP.
  
  If the issue continues to occur frequently, it may be worth investigating the workflow processes in your organization to ensure that users are not inadvertently leaving documents locked.