How To Fix ICC_CL036 - Document &1 contains multiple customer line items

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_CL - Messages (Chile)

• Message number: 036

• Message text: Document &1 contains multiple customer line items

What causes this issue?

Only one customer is permitted in each document. However, document &v1&
contains several.

System Response

The system does not display the document.

How to fix this error?

Check the document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_CL036 - Document &1 contains multiple customer line items ?

  The SAP error message ICC_CL036, which states "Document &1 contains multiple customer line items," typically occurs in the context of financial transactions, particularly when dealing with customer accounts in the SAP system. This error indicates that the document in question has multiple line items associated with different customers, which can lead to inconsistencies or issues in processing.
  Cause:
  
  
  Multiple Customer Line Items: The document you are trying to process has multiple line items that are linked to different customer accounts. This can happen in scenarios such as:
  
  A single invoice or document is trying to reference multiple customers.
  Incorrectly configured document types or posting rules that allow multiple customer entries.
  
  
  
  Configuration Issues: There may be issues with the configuration of the financial document types or the way customer accounts are set up in the system.
  
  
  Data Entry Errors: Manual data entry errors where multiple customer accounts are inadvertently included in a single document.
  
  
  Solution:
  
  
  Review the Document: Check the document referenced in the error message (Document &1) to identify the line items. Ensure that each line item corresponds to the correct customer.
  
  
  Split the Document: If the document legitimately contains multiple customer line items, consider splitting it into separate documents for each customer. This will allow you to process each customer transaction independently.
  
  
  Check Configuration: Review the configuration settings for the document types and customer accounts in your SAP system. Ensure that the settings allow for the intended processing of customer line items.
  
  
  Data Correction: If the error is due to incorrect data entry, correct the line items in the document to ensure that each line item corresponds to a single customer.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  
  
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FB02 (Change Document), or FBL5N (Customer Line Item Display) to analyze the document and its line items.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Training: Ensure that users involved in data entry are trained on the correct procedures for entering customer transactions to minimize the occurrence of such errors.
  
  By following these steps, you should be able to identify the cause of the ICC_CL036 error and implement a suitable solution.