How To Fix IBSSI_CRMTO_MESSAGES036 - No reporting points found for the search criteria entered

SAP Error Message - Details

• Message type: E = Error

• Message class: IBSSI_CRMTO_MESSAGES - Message Class for Technical Objects

• Message number: 036

• Message text: No reporting points found for the search criteria entered

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBSSI_CRMTO_MESSAGES036 - No reporting points found for the search criteria entered ?

  The SAP error message IBSSI_CRMTO_MESSAGES036 indicates that no reporting points were found based on the search criteria you entered. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to retrieve or display reporting points, which are often used in various reporting and analytics functions.
  Causes:
  
  
  Incorrect Search Criteria: The most common cause is that the search criteria you entered do not match any existing reporting points in the system. This could be due to typos, incorrect filters, or using outdated criteria.
  
  
  Data Not Available: There may be no reporting points created or available in the system for the specified criteria. This could happen if the data has not been populated or if it has been archived.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain reporting points, leading to the appearance that none exist.
  
  
  System Configuration: There may be configuration issues in the SAP system that prevent the reporting points from being displayed correctly.
  
  
  Solutions:
  
  
  Verify Search Criteria: Double-check the search criteria you entered. Ensure that all fields are filled out correctly and that you are using the correct values.
  
  
  Check Data Availability: Confirm that there are indeed reporting points available in the system. You may need to consult with your data management team or check the relevant tables in the database.
  
  
  Review Authorizations: Ensure that you have the necessary permissions to access the reporting points. If you suspect an authorization issue, contact your SAP security administrator.
  
  
  Consult Documentation: Review any relevant SAP documentation or help files related to the reporting points you are trying to access. This may provide insights into the expected criteria or configuration.
  
  
  System Configuration Check: If you suspect a configuration issue, consult with your SAP Basis or technical team to ensure that the system is set up correctly to handle reporting points.
  
  
  Use Alternative Queries: If the specific search criteria do not yield results, consider using broader or different criteria to see if any reporting points can be retrieved.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting or accessing reporting points, such as CRMD_ORDER for CRM orders or SE16 for data table access.
  
  
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific patches or updates that address known issues.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same problem and found solutions.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.