How To Fix IBSSI_CRMTO_MESSAGES023 - CRM_GUID or connection object does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IBSSI_CRMTO_MESSAGES - Message Class for Technical Objects

• Message number: 023

• Message text: CRM_GUID or connection object does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBSSI_CRMTO_MESSAGES023 - CRM_GUID or connection object does not exist ?

  The SAP error message IBSSI_CRMTO_MESSAGES023 indicates that there is an issue with the CRM GUID or the connection object not existing in the system. This error typically arises in scenarios involving integration between SAP systems, particularly when dealing with CRM (Customer Relationship Management) and other SAP modules or external systems.
  Causes:
  
  Missing or Incorrect GUID: The GUID (Globally Unique Identifier) for the CRM object may not exist in the database, or it may have been incorrectly specified in the transaction or configuration.
  Connection Object Issues: The connection object that is supposed to link the CRM system with another system (like ERP) may not be properly configured or may not exist.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in the relevant tables that store GUIDs or connection objects.
  Authorization Issues: The user may not have the necessary authorizations to access the CRM object or connection.
  System Configuration: Incorrect configuration settings in the CRM system or the connected system can lead to this error.
  
  Solutions:
  
  Verify the GUID: Check the GUID being used in the transaction. Ensure that it is correct and exists in the relevant CRM tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  Check Connection Objects: Ensure that the connection object is correctly defined and exists in the system. You can check this in the relevant configuration settings or transaction codes (like SM59 for RFC connections).
  Data Consistency Check: Run consistency checks on the CRM data to ensure that all necessary entries are present. You can use transaction codes like SLG1 to check logs for any related issues.
  Authorization Check: Ensure that the user has the necessary authorizations to access the CRM objects. You can check this using transaction SU53 after the error occurs.
  Review Configuration: Review the configuration settings in both the CRM and connected systems to ensure they are set up correctly. This may involve checking integration settings, middleware configurations, or any relevant customizing settings.
  Consult Documentation: Refer to SAP Notes or documentation related to the specific version of SAP you are using, as there may be known issues or patches available.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SM59, SLG1, and SU53.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific fixes or recommendations provided by SAP.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.