How To Fix IBSSI_CRMTO_MESSAGES005 - Internal error: no set type found for point of delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: IBSSI_CRMTO_MESSAGES - Message Class for Technical Objects

• Message number: 005

• Message text: Internal error: no set type found for point of delivery

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBSSI_CRMTO_MESSAGES005 - Internal error: no set type found for point of delivery ?

  The SAP error message IBSSI_CRMTO_MESSAGES005 indicates that there is an internal error related to the point of delivery (POD) in the context of CRM (Customer Relationship Management) and its integration with other modules, such as IS-U (Utilities). This error typically arises when the system cannot find a corresponding set type for the specified point of delivery.
  Causes:
  
  Missing Configuration: The most common cause is that the necessary configuration for the point of delivery is missing or incomplete. This could involve missing entries in the customizing settings for the relevant modules.
  Data Inconsistency: There may be inconsistencies in the master data related to the point of delivery, such as missing or incorrect entries in the relevant tables.
  Integration Issues: If there are issues with the integration between CRM and IS-U, it may lead to this error. This could be due to incorrect settings in the middleware or data transfer issues.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the required data, leading to this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the point of delivery in the relevant customizing transactions (e.g., SPRO).
  Ensure that the set types for the point of delivery are correctly defined and assigned.
  
  
  
  Review Master Data:
  
  Check the master data for the point of delivery in the IS-U module. Ensure that all required fields are filled and that there are no inconsistencies.
  Use transaction codes like EAM1 or EAM2 to check the point of delivery data.
  
  
  
  Integration Settings:
  
  Review the integration settings between CRM and IS-U. Ensure that the middleware (if used) is correctly configured and that data is being transferred properly.
  Check for any error logs in the middleware that might indicate issues with data transfer.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the point of delivery data.
  Use transaction SU53 to check for any authorization failures.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the error is occurring. This may require technical expertise.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), EAM1 (Point of Delivery), and SE80 (Object Navigator) for debugging.
  Documentation: Review SAP documentation related to CRM and IS-U integration for best practices and configuration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.