How To Fix /IBS/RB851 - The users are not available within the logon data table

SAP Error Message - Details

• Message type: E = Error

• Message class: /IBS/RB -

• Message number: 851

• Message text: The users are not available within the logon data table

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IBS/RB851 - The users are not available within the logon data table ?

  The SAP error message /IBS/RB851 The users are not available within the logon data table typically indicates that the system is unable to find the user information in the logon data table for the specific user or users trying to access the system. This can occur in various scenarios, particularly in environments that utilize SAP Integrated Business Solutions (IBS) or similar modules.
  Causes:
  
  User Not Created: The user may not be created in the system or may not have the necessary authorizations.
  Logon Data Table Issues: The logon data table may not be populated correctly, or there may be a data inconsistency.
  User Deactivation: The user account may be deactivated or locked.
  Authorization Issues: The user may not have the required authorizations to access the specific transaction or module.
  System Configuration: There may be configuration issues in the system that prevent the user from being recognized.
  
  Solutions:
  
  
  Check User Creation:
  
  Verify that the user exists in the system by checking the user master record (transaction code SU01).
  If the user does not exist, create the user and ensure that the necessary roles and authorizations are assigned.
  
  
  
  Review Logon Data Table:
  
  Check the logon data table (usually USR01 or similar) to ensure that the user information is correctly populated.
  You can use transaction codes like SE11 to view the table structure and data.
  
  
  
  User Activation:
  
  Ensure that the user account is active and not locked. You can check this in the user master record (SU01).
  
  
  
  Authorization Check:
  
  Review the authorizations assigned to the user. Ensure that the user has the necessary roles and profiles to access the required transactions.
  
  
  
  System Configuration:
  
  If the issue persists, check the system configuration related to user management and logon data. This may involve consulting with your SAP Basis team or reviewing system logs for any related errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps or patches.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SE11: Data Dictionary
  SU53: Authorization Check
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the appropriate roles assigned that include access to the required transactions.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's support portal for further assistance.