How To Fix /IBS/RB032 - Contracts were rejected due to source system product type

SAP Error Message - Details

• Message type: E = Error

• Message class: /IBS/RB -

• Message number: 032

• Message text: Contracts were rejected due to source system product type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IBS/RB032 - Contracts were rejected due to source system product type ?

  The SAP error message /IBS/RB032 Contracts were rejected due to source system product type typically occurs in the context of SAP Integrated Business Solutions (IBS) or SAP Retail, particularly when dealing with contracts or agreements that involve product types from a source system.
  Cause:
  This error generally indicates that there is a mismatch or an issue with the product type defined in the source system (like an ERP or another connected system) that is being used in the contract. The product type may not be recognized, may not be valid for the operation being performed, or may not be compatible with the expected product types in the target system (SAP).
  Possible Causes:
  
  Invalid Product Type: The product type being referenced in the contract does not exist or is not valid in the target system.
  Configuration Issues: There may be configuration settings in the source system that do not align with the requirements of the SAP system.
  Data Transfer Issues: There could be issues in the data transfer process between the source system and SAP, leading to incorrect or incomplete data being sent.
  Mapping Issues: The mapping of product types between the source system and SAP may not be correctly defined.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Type Configuration:
  
  Verify that the product type in the source system is correctly defined and exists in the target SAP system.
  Ensure that the product type is valid for the type of contract being processed.
  
  
  
  Review Mapping Settings:
  
  Check the mapping of product types between the source system and SAP. Ensure that all necessary mappings are correctly configured.
  
  
  
  Data Validation:
  
  Validate the data being sent from the source system to ensure that it adheres to the expected formats and values in SAP.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or configuration guides related to product types and contracts to ensure compliance with system requirements.
  
  
  
  Error Logs:
  
  Check the error logs in both the source system and SAP for more detailed information about the rejection. This can provide insights into what specifically is causing the issue.
  
  
  
  Collaboration with IT/Technical Team:
  
  If the issue persists, collaborate with your IT or technical team to investigate further. They may need to look into the integration points, middleware, or data transfer processes.
  
  
  
  Testing:
  
  After making any changes, conduct thorough testing to ensure that the issue is resolved and that contracts can be processed without errors.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review the SAP Help Portal for detailed information on product types and contract management in your specific SAP module.
  
  By following these steps, you should be able to identify and resolve the issue causing the /IBS/RB032 error message.