How To Fix IBRO802 - Document &1 not completely cleared depsite coinsurance

SAP Error Message - Details

• Message type: E = Error

• Message class: IBRO - Broker Collections Message Class

• Message number: 802

• Message text: Document &1 not completely cleared depsite coinsurance

What causes this issue?

You have set the <DS:DE.XCOINS_ACT_BROK_MD>Broker transfers coinsurance
shares</> flag in the broker report item, but document &V1& is not to
be cleared completely.

System Response

The broker report item contains errors.

How to fix this error?

Clear document &V1& completely or deactivate the <ZK>Broker transfers
coinsurance shares</> for the broker report item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IBRO802 - Document &1 not completely cleared depsite coinsurance ?

  The SAP error message IBRO802 indicates that a document has not been completely cleared despite the presence of coinsurance. This typically occurs in the context of insurance and financial transactions where multiple parties share the risk or costs associated with a claim.
  Cause:
  The error can arise due to several reasons, including:
  
  Incomplete Clearing: The document may not have been fully cleared due to missing or incorrect entries related to coinsurance.
  Configuration Issues: There may be issues with the configuration of the coinsurance settings in the system.
  Data Entry Errors: Incorrect data entries in the document or related transactions can lead to discrepancies.
  Open Items: There may be open items that need to be addressed before the document can be fully cleared.
  Posting Period Issues: The posting period may be closed, preventing further adjustments or clearings.
  
  Solution:
  To resolve the IBRO802 error, you can take the following steps:
  
  Check Document Details: Review the document in question to ensure that all necessary entries related to coinsurance are present and correct.
  Clear Open Items: Identify and clear any open items that may be preventing the document from being fully cleared.
  Review Configuration: Check the configuration settings for coinsurance in the SAP system to ensure they are set up correctly.
  Adjust Posting Period: If the posting period is closed, consider opening it temporarily to make necessary adjustments.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling coinsurance-related transactions.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FBL1N (Vendor Line Item Display), or FBL5N (Customer Line Item Display) to analyze the documents and their statuses.
  SAP Notes: Check for any SAP Notes related to the IBRO802 error message, as they may provide specific fixes or patches.
  Training and Documentation: Ensure that users involved in processing insurance transactions are adequately trained on the coinsurance process and the associated SAP functionalities.
  
  By following these steps, you should be able to identify the root cause of the IBRO802 error and implement the necessary solutions to clear the document successfully.