How To Fix IBO_WF_INBOX028 - Unable to put back work item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_WF_INBOX - message class of inbox facade

• Message number: 028

• Message text: Unable to put back work item &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_WF_INBOX028 - Unable to put back work item &1 ?

  The SAP error message IBO_WF_INBOX028: Unable to put back work item &1 typically occurs in the context of SAP Business Workflow when there is an issue with returning a work item to the inbox. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Possible Causes:
  
  Work Item Status: The work item may already be in a status that does not allow it to be put back (e.g., it may be completed or deleted).
  Authorization Issues: The user may not have the necessary authorizations to perform the action of putting back the work item.
  Workflow Configuration: There may be issues with the workflow configuration or the specific task associated with the work item.
  Database Locking: The work item may be locked in the database, preventing any changes to its status.
  Technical Errors: There could be underlying technical issues, such as problems with the workflow runtime environment or inconsistencies in the workflow data.
  
  Solutions:
  
  Check Work Item Status: Verify the status of the work item. If it is completed or in a state that does not allow it to be put back, you may need to take a different action.
  Review Authorizations: Ensure that the user attempting to put back the work item has the necessary authorizations. This can be checked in the user roles and profiles.
  Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly. Check for any inconsistencies or errors in the workflow definition.
  Database Locks: Investigate if there are any locks on the work item in the database. You can use transaction codes like SM12 to check for locks.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: You may find it helpful to use transaction codes such as SWI1 (Work Item Selection) to view the work items and their statuses, or SWI2_FREQ (Work Item Overview) for a broader view.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Workflow Logs: Review the workflow logs (transaction SWI1 or SWI2) for more detailed error messages or information related to the work item in question.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.