How To Fix IBO_CH_INBOX_ACT012 - Failed to open URL via launchpad

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_CH_INBOX_ACT - Message class for action handling of inbox

• Message number: 012

• Message text: Failed to open URL via launchpad

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_CH_INBOX_ACT012 - Failed to open URL via launchpad ?

  The SAP error message IBO_CH_INBOX_ACT012 indicates that there was a failure to open a URL via the launchpad. This error can occur in various scenarios, often related to issues with the configuration of the SAP Fiori Launchpad or the underlying services.
  Possible Causes:
  
  Incorrect URL Configuration: The URL that the launchpad is trying to access may be incorrectly configured or may not exist.
  Authorization Issues: The user may not have the necessary authorizations to access the specific application or service.
  Service Not Active: The backend service that the URL points to may not be active or properly configured in the SAP Gateway.
  Network Issues: There may be network connectivity issues preventing access to the URL.
  Browser Compatibility: Sometimes, the browser being used may not be compatible with the SAP Fiori Launchpad.
  
  Solutions:
  
  
  Check URL Configuration:
  
  Verify the URL in the launchpad configuration. Ensure that it is correct and points to the right service.
  Check the target mapping in the Fiori Launchpad configuration to ensure it is set up correctly.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the application or service.
  Use transaction code SU53 to check for authorization issues after the error occurs.
  
  
  
  Activate Services:
  
  Use transaction /IWFND/MAINT_SERVICE to check if the required OData services are active.
  If the service is not active, activate it and ensure that it is properly configured.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing access to the URL. This can include checking firewalls, proxies, or VPN settings.
  
  
  
  Browser Compatibility:
  
  Test the launchpad in different browsers to see if the issue persists. Ensure that you are using a supported browser version.
  
  
  
  Check Logs:
  
  Review the SAP Gateway logs (transaction /IWFND/ERROR_LOG) for any additional error messages that may provide more context about the failure.
  
  
  
  Clear Cache:
  
  Clear the browser cache and cookies, as sometimes cached data can cause issues with loading applications.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for Fiori Launchpad and OData services for best practices in configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or SAP support for further assistance.