How To Fix IBO_CH_INBOX_ACT002 - Unable to retrieve document GUID from work item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_CH_INBOX_ACT - Message class for action handling of inbox

• Message number: 002

• Message text: Unable to retrieve document GUID from work item &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_CH_INBOX_ACT002 - Unable to retrieve document GUID from work item &1 ?

  The SAP error message IBO_CH_INBOX_ACT002 indicates that the system is unable to retrieve the document GUID (Globally Unique Identifier) from a work item. This error typically occurs in the context of SAP Business Workflow or SAP Business Process Management (BPM) when trying to access or process a work item that is expected to have an associated document.
  Causes:
  
  Missing or Incorrect Work Item Data: The work item may not have the necessary data associated with it, such as the document GUID.
  Database Issues: There may be issues with the database where the work item data is stored, leading to retrieval failures.
  Configuration Issues: Incorrect configuration in the workflow or process management settings can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the work item or its associated documents.
  System Bugs: There may be bugs or inconsistencies in the SAP system that affect the retrieval of work item data.
  
  Solutions:
  
  Check Work Item Data: Verify that the work item in question has the correct and complete data associated with it. You can do this by checking the workflow log or using transaction codes like SWI1 (Work Item Selection) to analyze the work item.
  Database Consistency Check: Perform a consistency check on the database to ensure that all necessary data is present and correctly linked. This may involve running specific SAP reports or transactions to check for inconsistencies.
  Review Configuration: Check the configuration settings for the workflow or process management to ensure that they are set up correctly. This may involve reviewing the workflow definitions and ensuring that all necessary steps and data mappings are in place.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the work item and its associated documents. This can be checked in the user roles and authorizations.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues related to this error message.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection - Frequency), and SWI6 (Work Item Overview) to help diagnose and analyze work items.
  Workflow Logs: Use transaction SWI1 to view the workflow logs and check for any additional error messages or warnings that may provide more context about the issue.
  Documentation: Review SAP documentation related to Business Workflow and BPM for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.