How To Fix IBO_CH_INBOX_ACT002 - Unable to retrieve document GUID from work item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_CH_INBOX_ACT - Message class for action handling of inbox

• Message number: 002

• Message text: Unable to retrieve document GUID from work item &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_CH_INBOX_ACT002 - Unable to retrieve document GUID from work item &1 ?

  The SAP error message IBO_CH_INBOX_ACT002 indicates that the system is unable to retrieve the document GUID (Globally Unique Identifier) from a work item. This error typically occurs in the context of SAP Business Workflow or SAP Business Process Management (BPM) when trying to access or process a work item that is expected to have an associated document.
  Causes:
  
  Missing or Incorrect Work Item Data: The work item may not have the necessary data associated with it, such as the document GUID.
  Database Issues: There may be issues with the database where the work item data is stored, leading to retrieval failures.
  
  Configuration Issues: Incorrect configuration in the workflow or process management settings can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the work item or its associated documents.
  System Bugs: There may be bugs or inconsistencies in the SAP system that affect the retrieval of work item data.
  
  Solutions:
  
  Check