How To Fix IB_SALESORDER039 - Error occurred when determining product data

SAP Error Message - Details

• Message type: E = Error

• Message class: IB_SALESORDER - IB: Messages for Comparison of IBase/Sales Transaction

• Message number: 039

• Message text: Error occurred when determining product data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IB_SALESORDER039 - Error occurred when determining product data ?

  The SAP error message IB_SALESORDER039 indicates that there was an issue when the system attempted to determine product data for a sales order. This error can arise from various underlying causes, and addressing it typically involves checking several aspects of the sales order and product configuration.
  Possible Causes:
  
  
  Missing Product Master Data: The product (material) may not be properly defined in the system. This includes missing or incomplete material master records.
  
  
  Incorrect Sales Organization or Distribution Channel: The product may not be available for the specific sales organization or distribution channel specified in the sales order.
  
  
  Invalid Product Status: The product might be in a status that prevents it from being sold (e.g., discontinued, blocked for sales).
  
  
  Configuration Issues: There may be issues with the configuration of the product in the system, such as missing or incorrect settings in the sales view of the material master.
  
  
  Pricing Issues: If the pricing procedure is not correctly set up for the product, it may lead to errors when trying to determine product data.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the product, such as missing entries in related tables.
  
  
  Solutions:
  
  
  Check Material Master Data:
  
  Go to the material master (transaction code MM03) and verify that the product exists and is correctly set up in the relevant views (Sales, Basic Data, etc.).
  Ensure that the material is active and not blocked for sales.
  
  
  
  Verify Sales Organization and Distribution Channel:
  
  Check if the product is assigned to the correct sales organization and distribution channel. This can be done in the material master or through the sales view.
  
  
  
  Review Product Status:
  
  Ensure that the product is not in a blocked status. You can check this in the material master or through the product's status settings.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings for the product in the system. Ensure that all necessary settings are in place for sales and distribution.
  
  
  
  Examine Pricing Procedures:
  
  Check if the pricing procedure is correctly assigned to the sales area and that all necessary conditions are maintained.
  
  
  
  Data Consistency Checks:
  
  Run consistency checks or reports to identify any data inconsistencies related to the product.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  MM03 (Display Material)
  VA01 (Create Sales Order)
  VA02 (Change Sales Order)
  VK11 (Create Pricing Condition)
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on material master data and sales order processing.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the IB_SALESORDER039 error.