How To Fix IB_CRM_UPLOAD_MSG065 - Customer warranty &2 found for material &1

SAP Error Message - Details

• Message type: E = Error

• Message class: IB_CRM_UPLOAD_MSG -

• Message number: 065

• Message text: Customer warranty &2 found for material &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IB_CRM_UPLOAD_MSG065 - Customer warranty &2 found for material &1 ?

  The SAP error message IB_CRM_UPLOAD_MSG065 indicates that there is a customer warranty associated with a specific material in the system. This message typically arises during processes related to warranty management, such as uploading warranty data or processing warranty claims.
  Cause:
  The error occurs when the system detects that a warranty record exists for the specified material and customer combination. This can happen in scenarios such as:
  
  Duplicate Warranty Entry: The system is trying to upload a warranty that already exists for the same customer and material.
  Inconsistent Data: There may be inconsistencies in the data being uploaded, such as incorrect material or customer information.
  System Configuration: The system may be configured to prevent the creation of multiple warranties for the same material and customer.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Warranties:
  
  Use transaction codes like IW51 or IW52 to check if there is already a warranty record for the specified customer and material.
  If a warranty exists, determine if it is valid and if it needs to be updated rather than creating a new one.
  
  
  
  Review Upload Data:
  
  Ensure that the data being uploaded is correct and does not contain duplicates.
  Validate the material and customer information in the upload file against the existing records in the system.
  
  
  
  Modify or Delete Existing Warranty:
  
  If the existing warranty is no longer valid or needs to be updated, consider modifying or deleting it as appropriate.
  Ensure that any changes comply with your organization's warranty management policies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to warranty management for additional insights on handling this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for warranty management, such as IW51 (Create Warranty), IW52 (Change Warranty), and IW53 (Display Warranty).
  SAP Notes: Check for any SAP Notes related to warranty management that may address known issues or provide patches.
  User Roles and Authorizations: Ensure that the user performing the upload has the necessary authorizations to create or modify warranty records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.