How To Fix /IAM/OBJECT338 - Code determination not active for issue type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /IAM/OBJECT -

• Message number: 338

• Message text: Code determination not active for issue type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IAM/OBJECT338 - Code determination not active for issue type &1 ?

  The SAP error message /IAM/OBJECT338 Code determination not active for issue type &1 typically occurs in the context of the SAP Incident Management (IAM) module. This error indicates that the system is unable to determine a code for a specific issue type because the code determination process is not activated for that issue type.
  Cause:
  
  Inactive Code Determination: The primary cause of this error is that the code determination feature is not activated for the specified issue type. This can happen if the configuration settings for the issue type do not include code determination.
  Configuration Issues: There may be issues in the configuration settings related to the incident management or the specific issue type that prevent the code determination from being active.
  Missing Customization: If the issue type is a custom one, it may not have been properly set up to support code determination.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to SAP Solution Manager > Incident Management > Basic Settings > Define Issue Types.
  Find the issue type specified in the error message and check if the code determination is activated.
  
  
  
  Activate Code Determination:
  
  If code determination is not active, you will need to activate it for the specific issue type. This may involve setting up the necessary parameters and ensuring that the relevant codes are defined.
  
  
  
  Review Customization:
  
  If the issue type is custom, ensure that all necessary configurations are in place. This includes checking any custom code or enhancements that may affect code determination.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by creating a new incident with the specified issue type to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring code determination for incident management.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring code determination.
  Transaction Codes: Familiarize yourself with transaction codes related to incident management and configuration, such as SOLMAN_WORKCENTER, SPRO, and others that may be relevant to your setup.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to the configuration settings.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to activate code determination for the specified issue type.