How To Fix IAC557 - The user entered is locked by an incorrect registration

SAP Error Message - Details

• Message type: E = Error

• Message class: IAC - Internet Application Components

• Message number: 557

• Message text: The user entered is locked by an incorrect registration

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IAC557 - The user entered is locked by an incorrect registration ?

  The SAP error message IAC557 indicates that the user you are trying to access or perform an action with is locked due to an incorrect registration. This typically occurs in the context of SAP systems where user accounts can be locked for various reasons, such as multiple failed login attempts or administrative actions.
  Cause:
  
  Incorrect Login Attempts: The user may have entered the wrong password multiple times, leading to the account being locked.
  Administrative Lock: An administrator may have manually locked the user account for security reasons or due to inactivity.
  Expired User Credentials: The user’s credentials may have expired, leading to a lockout.
  System Configuration: Certain system settings may enforce automatic locking after a specified number of failed login attempts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the locked user ID and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any other relevant settings.
  
  
  
  Reset Password:
  
  If the user has forgotten their password, the administrator can reset it in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Review the security policies regarding user account locking to ensure they align with your organization’s requirements. This may involve adjusting the number of allowed failed login attempts.
  
  
  
  User Education:
  
  Educate users on the importance of entering correct credentials and the implications of multiple failed attempts.
  
  
  
  Monitor User Activity:
  
  Regularly monitor user activity and account status to prevent future lockouts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for bulk actions)
  SU53: Display Authorization Check (to troubleshoot authorization issues)
  
  
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to user management and security settings.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on user management and security settings.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or refer to SAP support for further assistance.