How To Fix IAC073 - First enter how customers wish to contacted

SAP Error Message - Details

• Message type: E = Error

• Message class: IAC - Internet Application Components

• Message number: 073

• Message text: First enter how customers wish to contacted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IAC073 - First enter how customers wish to contacted ?

  The SAP error message IAC073, which states "First enter how customers wish to be contacted," typically occurs in the context of the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires you to specify the preferred method of contact for a customer before proceeding with other actions, such as creating or updating a customer record.
  Cause:
  The error is triggered when:
  
  The contact method for the customer is not defined in the system.
  The relevant fields for contact preferences are left blank or not filled out correctly.
  The system is configured to require this information for certain processes, such as creating a sales order, service request, or customer interaction.
  
  Solution:
  To resolve the IAC073 error, follow these steps:
  
  Access Customer Data: Navigate to the customer record that is causing the error.
  Locate Contact Preferences: Find the section where contact preferences are defined. This is usually under the "Contact" or "Communication" tab in the customer master data.
  Enter Contact Method: Fill in the required fields for how the customer wishes to be contacted. This could include options like email, phone, or postal mail.
  Save Changes: After entering the necessary information, save the changes to the customer record.
  Retry the Action: Go back to the process that triggered the error and attempt to complete it again.
  
  Related Information:
  
  Configuration Settings: If you are an administrator or have access to configuration settings, check if there are any mandatory fields set for customer contact preferences in the system configuration. You may need to adjust these settings based on business requirements.
  User Training: Ensure that users are trained on the importance of entering contact preferences when creating or updating customer records to prevent this error in the future.
  Documentation: Refer to SAP documentation or help resources for more detailed guidance on managing customer data and contact preferences.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error message.