How To Fix I4371 - Digital signature is active

SAP Error Message - Details

• Message type: E = Error

• Message class: I4 - WCM: Work Clearance Management

• Message number: 371

• Message text: Digital signature is active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message I4371 - Digital signature is active ?

  The SAP error message I4371, which states "Digital signature is active," typically occurs when you are trying to perform an action in SAP that requires a digital signature, but the system is unable to process it correctly. This can happen in various contexts, such as when trying to save or release documents that require a digital signature.
  Cause:
  
  Digital Signature Requirement: The document or transaction you are trying to process requires a digital signature, and the system is configured to enforce this requirement.
  Missing or Incorrect Configuration: The digital signature settings in the SAP system may not be configured correctly, or the user may not have the necessary authorizations to use digital signatures.
  Technical Issues: There may be technical issues with the digital signature component or the underlying infrastructure (e.g., certificates not being recognized).
  
  Solution:
  
  Check Configuration: Ensure that the digital signature settings in the SAP system are correctly configured. This includes checking the relevant transaction codes and settings in the system.
  User Authorizations: Verify that the user has the necessary authorizations to use digital signatures. This may involve checking roles and permissions assigned to the user.
  Digital Certificate: Ensure that the digital certificate used for signing is valid, properly installed, and recognized by the SAP system. If necessary, re-import or update the certificate.
  Transaction Settings: If applicable, check the specific transaction settings to see if the digital signature requirement can be modified or bypassed for certain users or roles.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling digital signatures in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to digital signatures.
  User Manuals: Review user manuals or training materials related to digital signatures in your SAP environment.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the I4371 error message in SAP.