How To Fix I4368 - Mobile processing is active

SAP Error Message - Details

• Message type: E = Error

• Message class: I4 - WCM: Work Clearance Management

• Message number: 368

• Message text: Mobile processing is active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message I4368 - Mobile processing is active ?

  The SAP error message I4368 ("Mobile processing is active") typically occurs in the context of SAP Mobile Platform or when using mobile applications that interact with SAP systems. This error indicates that there is an active mobile processing session that is preventing the execution of certain actions or transactions.
  Cause:
  
  Active Mobile Session: The error usually arises when a mobile processing session is currently active for the user or the specific transaction being attempted.
  Session Lock: The system may have a lock on the session due to an ongoing process or transaction that has not been completed or has been interrupted.
  Configuration Issues: There may be configuration settings in the mobile application or the SAP system that are not aligned, leading to this error.
  
  Solution:
  
  End Active Sessions: Check if there are any active mobile sessions for the user. If possible, end those sessions. This can often be done through the mobile application or by logging out and back in.
  Restart the Application: Sometimes, simply restarting the mobile application can resolve the issue by clearing any temporary states or locks.
  Check for Pending Transactions: Ensure that there are no pending transactions that need to be completed or canceled before proceeding with the new action.
  System Configuration: Review the configuration settings for the mobile application and the SAP system to ensure they are correctly set up for mobile processing.
  Consult Documentation: Refer to the SAP documentation or support resources for specific guidance related to the mobile application you are using.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Mobile Application Logs: Review logs from the mobile application for any additional error messages or warnings that could provide more context.
  User Permissions: Ensure that the user has the necessary permissions to perform the actions they are attempting, as permission issues can sometimes manifest as session-related errors.
  
  By following these steps, you should be able to diagnose and resolve the I4368 error in your SAP mobile processing environment.