How To Fix I3083 - No order or maintenance activity type possible for service products

SAP Error Message - Details

• Message type: E = Error

• Message class: I3 - PM Order Management and PM/SD Interface

• Message number: 083

• Message text: No order or maintenance activity type possible for service products

What causes this issue?

The system determines the order type for
<DS:GLOS.3578FDB1FCD570FEE10000009B38F984>service products</> from the
<DS:DE.STRGR>strategy group</> in the material master. This means that
you cannot define an <DS:DE.AUFART>order type</> or
<DS:GLOS.3526C2E5AFAB52B9E10000009B38F974>maintenance activity type</>
that is dependent on the order type in table T399A.

System Response

The system resets the input. The values are not taken into
consideration during order generation.

How to fix this error?

Check whether you have specified a strategy group for your service
product in the material master (planning screen 3). In the standard SAP
system, strategy group 84 is designated for service products.
<DS:TRAS.MM03>Execute function</>
The system finds the order type for service products via the
assignments: Strategy group -> Strategy -> Requirements type ->
Requirements class -> Order type. After you have determined the
strategy group from the material master, check the assignments in the
following order:
<DS:SIMG.SIMG_CFMENUOPP1OPPT>Define strategy group</>
<DS:SIMG.SIMG_CFMENUOPP1OPPS>Define strategy</>
<DS:SIMG.SIMG_CFMENUOLSDOVZH>Define requirements types</>
<DS:SIMG.SIMG_CFMENUOLSDOVZG>Define requirements classes</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message I3083 - No order or maintenance activity type possible for service products ?

  The SAP error message I3083, "No order or maintenance activity type possible for service products," typically occurs when you are trying to create or process a service order or maintenance activity for a service product that is not properly configured in the system. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Service Product Configuration: The service product may not be correctly configured in the system. This includes missing or incorrect settings for the order type or maintenance activity type.
  Order Type Assignment: The order type you are trying to use may not be assigned to the service product in the configuration settings.
  Missing Maintenance Activity Type: The maintenance activity type may not be defined for the service product in the system.
  Service Product Type: The product type may not be compatible with the order or maintenance activity you are trying to create.
  Authorization Issues: There may be authorization issues preventing the creation of the order or maintenance activity.
  
  Solutions:
  
  
  Check Service Product Configuration:
  
  Go to the configuration settings for service products in SAP (transaction code SPRO).
  Ensure that the service product is correctly defined and that all necessary fields are filled out.
  
  
  
  Verify Order Type Assignment:
  
  Check if the order type you are using is assigned to the service product.
  You can do this by navigating to the relevant configuration settings for order types and ensuring that the service product is included.
  
  
  
  Define Maintenance Activity Type:
  
  If the maintenance activity type is missing, you may need to define it in the system.
  Use transaction code OIS2 to check and create maintenance activity types if necessary.
  
  
  
  Review Product Type Compatibility:
  
  Ensure that the product type of the service product is compatible with the order or maintenance activity type you are trying to use.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to create or process service orders or maintenance activities.
  Consult with your SAP security team if you suspect authorization issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), OIS2 (Maintenance Activity Types), and others that may be useful for configuration.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Documentation: Review SAP documentation or help files related to service management and order processing for further guidance on configuration and troubleshooting.
  
  By following these steps, you should be able to identify the root cause of the I3083 error and implement the necessary solutions to resolve it. If the issue persists, consider reaching out to your SAP support team for further assistance.