How To Fix I2000 - Customer number not correct (please repeat logon)

SAP Error Message - Details

• Message type: E = Error

• Message class: I2 - Nachrichtenklasse für Internetszenarien

• Message number: 000

• Message text: Customer number not correct (please repeat logon)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message I2000 - Customer number not correct (please repeat logon) ?

  The SAP error message "I2000 Customer number not correct (please repeat logon)" typically indicates an issue with the customer number entered during the logon process. This error can occur for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or does not exist in the system.
  Data Corruption: There may be corruption in the user data or customer master data.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  System Configuration: There may be configuration issues in the SAP system related to customer data.
  Expired or Inactive Customer: The customer number may be inactive or expired in the system.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering to ensure it is correct. Make sure there are no typos or formatting issues.
  Check Customer Status: Ensure that the customer number is active and valid in the system. You can do this by checking the customer master data in the relevant transaction (e.g., XD03 for display).
  User Authorizations: Ensure that your user account has the necessary authorizations to access the customer data. You may need to contact your SAP security administrator for assistance.
  Log Off and Log Back In: Sometimes, simply logging off and then logging back into the system can resolve temporary issues.
  Clear Cache: If you are using a web-based SAP interface, clearing the browser cache may help resolve the issue.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or system administrator for further investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), XD01 (Create Customer), and XD02 (Change Customer) to manage customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the "I2000 Customer number not correct" error message in SAP.