How To Fix I10002 - Order & could not be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: I10 - Work Management IDocs Messages

• Message number: 002

• Message text: Order & could not be locked

What causes this issue?

The order could not be locked for update, it is already locked.

How to fix this error?

Try to re-process the IDoc later on.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message I10002 - Order & could not be locked ?

  The SAP error message "I10002 Order & could not be locked" typically indicates that there is an issue with locking a specific order in the SAP system. This can occur in various modules, such as Production Planning (PP), Materials Management (MM), or Sales and Distribution (SD), where order processing is involved.
  Cause:
  
  Concurrent Access: The order is being accessed or modified by another user or process at the same time, leading to a locking conflict.
  System Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If an order is already locked by another transaction, you will receive this error when trying to access it.
  Database Issues: Sometimes, database locks or issues with the underlying database can cause this error.
  User Authorizations: Lack of proper authorizations for the user trying to access the order can also lead to this error.
  
  Solution:
  
  Check for Active Sessions: Use transaction code SM12 to check for active locks on the order. If you find that another user or process is holding the lock, you may need to wait until they release it.
  Release Locks: If you have the necessary authorizations, you can manually release locks in SM12. However, be cautious when doing this, as it may lead to data inconsistencies if the other user is still working on the order.
  Retry Access: If the order is locked due to another user, simply wait for a few moments and then try to access the order again.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access and modify the order.
  System Monitoring: If this issue occurs frequently, it may be worth monitoring the system for performance issues or reviewing the locking strategy in place.
  Consult Basis Team: If the problem persists, consult your SAP Basis team to check for any underlying database issues or system configuration problems.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors.
  ST22: To check for dumps that might provide more context on the issue.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to locking mechanisms in your specific version of SAP.
  Documentation: Review SAP documentation for the specific module you are working with to understand how locking works in that context.
  
  If the issue continues to be a problem, it may be beneficial to engage with SAP support for further assistance.