How To Fix HTTP_CHW_UI_MSG001 - Send Entry to Suppression List

SAP Error Message - Details

• Message type: E = Error

• Message class: HTTP_CHW_UI_MSG - strings for output in http alv

• Message number: 001

• Message text: Send Entry to Suppression List

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HTTP_CHW_UI_MSG001 - Send Entry to Suppression List ?

  The SAP error message "HTTP_CHW_UI_MSG001 Send Entry to Suppression List" typically occurs in the context of SAP's Customer Relationship Management (CRM) or Marketing systems, particularly when dealing with email communications or marketing campaigns. This error indicates that an attempt to send an email or communication has been blocked because the recipient's email address is on a suppression list. Suppression lists are used to prevent sending communications to individuals who have opted out or are otherwise not to be contacted.
  Cause:
  
  Recipient on Suppression List: The primary cause of this error is that the email address you are trying to send to is included in a suppression list. This could be due to the recipient opting out of communications, being marked as invalid, or being flagged for other reasons.
  Data Management Issues: There may be issues with how the suppression list is managed or updated, leading to legitimate recipients being incorrectly flagged.
  Configuration Settings: The system settings may be configured to enforce strict suppression list checks, which can lead to this error if the recipient is found on the list.
  
  Solution:
  
  Check Suppression List: Review the suppression list to confirm whether the recipient's email address is indeed listed. If it is, determine the reason for their inclusion.
  Remove from Suppression List: If the recipient has opted back in or if the inclusion was a mistake, you can remove their email address from the suppression list. Ensure that you have the necessary permissions to make this change.
  Update Recipient Preferences: If the recipient has opted out, consider reaching out to them through other means to confirm their preferences regarding communications.
  Review Configuration: Check the configuration settings in your SAP system related to email communications and suppression lists to ensure they align with your business requirements.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on managing suppression lists and handling related errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates on known issues.
  User Permissions: Ensure that users attempting to send communications have the appropriate permissions to access and modify suppression lists.
  Testing: Conduct tests with different email addresses to see if the issue is widespread or isolated to specific entries.
  Training: Provide training for users on how to manage suppression lists and understand the implications of sending communications to recipients on these lists.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.