How To Fix HRTIM00CATS064 - User &1 is locking personnel number &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTIM00CATS - CATS Messages that Are Also Used in HR

• Message number: 064

• Message text: User &1 is locking personnel number &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTIM00CATS064 - User &1 is locking personnel number &2 ?

  The SAP error message HRTIM00CATS064 indicates that a specific user is locking a personnel number, which prevents other users from making changes or accessing that personnel record. This error typically occurs in the context of time management or personnel administration when multiple users attempt to access or modify the same personnel data simultaneously.
  Cause:
  
  User Locking: The user mentioned in the error message has locked the personnel number for editing. This can happen if the user is currently working on that personnel record or if a previous session did not close properly.
  Session Timeout: Sometimes, if a user is logged in for an extended period without activity, the session may not release the lock on the personnel number.
  Database Locking: In some cases, database locks can occur due to transactions that are not completed or rolled back properly.
  
  Solution:
  
  Wait and Retry: If the user is actively working on the personnel number, you may need to wait until they finish and release the lock.
  Check User Sessions: Use transaction code SM12 to check for user locks. You can see which users are locking which records. If the lock is no longer needed, you can delete the lock entry (if you have the necessary authorizations).
  Contact the User: If you know the user who is locking the personnel number, you can contact them to see if they can release the lock.
  System Administration: If the lock persists and you cannot identify the user or reason, you may need to involve your SAP Basis team or system administrator to investigate further and resolve any underlying issues.
  Transaction Management: Ensure that all transactions are properly completed and that users are logging out of sessions correctly to avoid unnecessary locks.
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM12: To view and manage user locks.
  SM21: To check system logs for any related issues.
  SU01: To manage user accounts and check user authorizations.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on user locks and personnel administration processes.
  
  
  Best Practices: Encourage users to log out of sessions properly and to avoid keeping personnel records open for extended periods to minimize locking issues.
  
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.